The challenge
Businesses considering Microsoft Teams telephony and the client’s unified communications service with RingCentral needed to compare more than licence prices. Each option could affect costs, IT workload, downtime and employee productivity differently. Our client’s account managers needed a structured way to explore those differences using each customer’s own workforce and operating costs.
What we delivered
- A guided Unified Communications Business Case Generator that starts with the customer’s Microsoft licence, preferred Teams telephony option and the client’s unified communications service option.
- Inputs for company size, workforce, communications tools, working time, downtime and staff costs.
- A comparison of annual investment, potential savings and ROI, with a breakdown of factors such as phone provisioning, IT integrations, employee engagement and downtime.
- Adjustable assumptions that account managers can review with customers, plus a downloadable report to support follow-up.
Business value
Customers can see how each option may affect their own costs and operations, rather than relying on a broad feature or price comparison. Our client’s account managers have a consistent framework for a consultative conversation and a shareable business case. Adjustable assumptions make the projections easier to question and refine together before a purchasing decision.
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